As part of our commitment to customer service, Davines offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for an exchange within 30 days of purchase. Any unopened products that you are unhappy with may be exchanged within 90 days. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Davines.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Davines, please make sure to add insurance to your parcels through your preferred mail delivery service.
To receive authorization for a return, please contact us at: 1-866-654-5240
Please allow up to 21 days for the return to be processed, at which time a credit or exchange will be made.
To make it easy:
- Write us to request a Return Authorization Number and tell us what you're returning.
- Wait to receive Return Authorization Number.
Pack your return carefully, enclose the completed Return Form and mail / ship to:
Attn: Davines Returns
3040 East Ana Street
Rancho Dominguez, CA 90221