ORDERS AND RETURNS
Can I change an order once it's been submitted?
Before you place your order,
you can view the products and the total amount in your shopping cart. Once your
order is placed, it cannot be modified. Please reach out to our Customer
Services at firstname.lastname@example.org as soon as possible to inquire about any order issues.
Can I cancel my order?
Most orders can be cancelled
up to an hour after being placed. If you need to cancel your order, please
reach out to our Customer Service team as soon as possible at email@example.com *Please
note this is not a guarantee that your order will be cancelled.
How can I use a promotional code
To use a promotional code, enter the code in your shopping cart at checkout. If your code has been entered correctly, the amount and / or the contents of the Shopping Cart will be recalculated according to the promotion applied.
What do I do if my products arrive damaged?
If your order arrives damaged or tampered with, please contact us at firstname.lastname@example.org. Please also include a picture of the damages.
Can I return a product?
As part of our commitment to give our customers the best experience, Davines offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for a full refund or exchange up to 30 days after the date of purchase. Please be advised that prior authorization is required on all returns. Return acceptance is at the sole discretion of Davines.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Davines, please make sure to add insurance to your parcels through your preferred mail delivery services. To receive authorization for a return, please contact us at email@example.com
Please allow up to 21 days for the return to be processed, at which time a credit will be processed. To make it easy, please contact our team at firstname.lastname@example.org
Exchanges are not offered on PayPal orders. Items returned to our warehouse will be processed as a refund to our PayPal account. Please contact us at email@example.com
Can I get free samples of Davines products?
We offer free samples with any online order when they are in stock. They are available to choose at checkout.
What payments are accepted on Davines site?
You can choose the preferred payment from Credit Card or PayPal.