When is the last day for orders to arrive before Christmas?
Our order cutoff for delivery by Christmas is December 15th at NOON Eastern Time. Orders will ship out from our warehouse located in New York state. This order cutoff is an estimation based on the average shipping times with USPS and UPS, but not a guarantee.
For all orders placed on and after December 16th, please allow for a 3 to 5 business day shipping delay.
When can I expect my order to arrive?
Please allow 1 business day for orders to be processed and shipped by our warehouse. Orders placed on the weekend will ship within the following 2 business days. After shipping, delivery times depend on the shipping method and are outlined at checkout as follows:
Ground - 4-5 business days
Priority - 3-4 business days
Express - 2-3 business days
Is free shipping available?
Free shipping is offered for orders of $75 or more. Orders with free shipping ship with Priority service (3-4 business days) unless they contain an item which requires ground shipping, then they ship with Ground service (4-5 business days).
What carriers does Davines ship with?
We use the following carriers to ship online orders:
Ground - UPS Ground (for products that require ground shipping) or USPS First Class Mail
Priority - USPS Priority Mail
Express - UPS 2nd Day Air
Is there an extended holiday return or exchange policy?
Yes! We are extending our return and exchange policy for orders placed between Green Friday (November 27th, 2020) and New Years Day (January 1, 2021). You may return the item(s) for a full refund or exchange up to 60 days after the date of purchase for orders placed in that time. To request holiday return authorization, please contact our customer care team at firstname.lastname@example.org. Further return guidelines are listed below.
Will there be shipping delays for other orders placed during the holiday season?
Due to high volume, we are expecting shipping delays between December 16th and the new year. Please allow for a 3 to 5 business day shipping delay for all orders placed on and after December 16th.
Orders will not ship on the following days due to holidays at our warehouse: December 24th, 25th, 31st, January 1st, 4th and 5th.
Our Christmas order cutoff is December 15th at NOON Eastern Time so that we can accommodate all orders placed for the holiday.
Any ideas for holiday gifts?
Yes! Check out our Holiday Gift Guide and Winter Favorites chosen by the Davines team. We’d also be happy to give you a customized recommendation when you reach out via live chat! Our Customer Care team will be available during business hours. We’ll also be live for Holiday Text an Expert on the following days:
Monday, November 16th 12pm ET - 5pm ET
Wednesday, December 4th 12pm ET - 5pm ET
Thursday, December 10th 12pm ET - 5pm ET