FAQ

Before you place your order, you can view the products and the total amount in your shopping cart. Once your order is placed, it cannot be modified. Please reach out to our Customer Care Team at contact@davines.us as soon as possible to inquire about any order issues. 

Most orders can be cancelled up to 30 minutes after being placed. If you need to cancel your order, please
reach out to our Customer Service team as soon as possible at contact@davines.us  

Please note this is not a guarantee that your order will be cancelled. 

To use a promotional code, enter the code in your shopping cart at checkout. If your code has been entered correctly, the amount and/or the contents of the Shopping Cart will be recalculated according to the promotion applied.

If your order arrives damaged or tampered with, please contact us at contact@davines.us. Please also include a picture of the damages.

We offer free samples with any online order when they are in stock. They are available to choose at checkout.

You can choose the preferred payment between Credit Card, PayPal, Amazon Pay, Apple Pay, or Klarna.

Please allow 1 business day for orders to be processed and shipped by our warehouse. Orders placed on Friday afternoon, Saturday, and Sunday will be processed the following Monday and will ship within the following 2 business days after being processed.Shipping and delivery times depend on the shipping method and are outlined at checkout as follows:

• Express: UPS 2nd Day Air
• DHL Ground: 4-5 business days
• DHL Priority: 2-3 business days

Please note that orders shipped via DHL are transferred to USPS for the final delivery. Please use this link if tracking is not updating with USPS: DHL Tracking

For any questions contact us directly at contact@davines.us.

Free shipping is offered for orders of $75 or more. Orders with free shipping ship with Priority service (3-4 business days) unless they contain an item which requires ground shipping, then they ship with Ground service (4-5 business days).

We use the following carriers to ship online orders:

Ground - DHL Ground (for products that require ground shipping)

*USPS as the final delivery carrier

Priority - DHL Priority

*USPS as the final delivery carrier

Express - UPS 2nd Day Air

We currently only ship within the United States. If you are located in Hawaii or Alaska, please allow for 2-3 business days for your order to process before shipping.

If you are located in Italy, you can place an order through our Italian website.

No. The Styling Clay, This is a Medium Hold Finishing Gum, This is a Strong Moulding Clay, and This is a Strong Dry Wax cannot be sold or shipped to customers based in Washington state due to the Washington State Toxic-Free Cosmetic Act.

As part of our commitment to give our customers the best experience, Davines offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for a full refund or exchange up to 30 days from the date of purchase. Please be advised that prior authorization is required on all returns.

To receive authorization for a return, please contact us at contact@davines.us.Return acceptance is at the sole discretion of Davines.

If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Davines, please make sure to add insurance to your parcels through your preferred mail delivery services.

Please allow up to 21 days for the return to be processed, at which time a credit will be processed. For any questions, please contact our team at contact@davines.us.

Exchanges are not offered on PayPal orders. Items returned to our warehouse will be processed as a refund to our PayPal account. Please contact us at contact@davines.us.

As part of our commitment to give our customers the best experience, Davines offers a fair exchange policy. If you are dissatisfied with any product purchased through our site that has been opened, exchange up to 30 days after the date of purchase. Please be advised that prior authorization is required on all exchanges.

Shipinsure is a shipping insurance service designed to protect your goods in transit. It covers loss, damage, or theft that may occur while your items are being shipped, ensuring that you’re reimbursed for the value of the insured item if something goes wrong during transit.

Shipping insurance provides peace of mind. Accidents happen during transit, and items can be damaged, lost, or stolen. With Shipinsure, you're covered financially, helping you avoid the full cost of replacing or repairing your item.

Yes. At checkout, the Shipping Insurance box is automatically selected to help protect your order. To opt out, simply uncheck the box before completing your purchase.

If your shipment is lost or damaged, and you have purchased the Shipping Insurance at checkout, then simply click the "file a claim" button in the email that you received from ShipInsure. You will then be guided through the claims process, including submitting necessary documentation (photos, receipts, etc.). Once the claim is approved, you will receive a complimentary replacement order for your products.

If you cannot locate the email from ShipInsure, visit go.shipinsure.net/claims to file a claim.

Claims are typically processed within 7-10 business days after submission, depending on the complexity of the case. We will notify you of the status and any additional steps needed.

Unfortunately, insurance can only be purchased at the time of placing your order.

Once your shipment is in transit, the insurance is non-refundable.

If you don’t purchase shipping insurance, your shipment won’t be covered in case of loss, theft, or damage. You would be responsible for the full cost of the items if something goes wrong. Please contact Customer Care at contact@davines.us for any specific inquiries or issues.

We offer all of our retail products on our site for subscription, excluding Profressional products. When you create a subscription, we will send you the product on a recurring basis at the frequency you.

Our terms and conditions of sale apply to all orders.  

On any product page where we offer a subscription, you can click on the subscription option above the Add to Cart button. You can also select the frequency you want to receive your order on.

For each subscription order, you will receive free standard shipping! Also, by bundling your orders together, you will also help reduce carbon use.

We accept payment via Credit Card and PayPal. We do not accept Klarna as a payment method for subscriptions. 

You can cancel your subscription by logging into your account. To log into your account, click the 'user' icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can cancel your account. Any given order needs to be cancelled 24 hours before shipment. 

You can change your payment method by logging into your account. To log into your account, click the 'user' icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can change the payment method.   

You can make changes to your subscription order in your account. To log in, click the user icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can change the frequency of your subscription. 

You can make changes to your subscription account information by logging into your account. To log in, click the user icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can change your subscription account information. 

You can view your future orders in the 'My Subscription' section of your account. Your next scheduled order will be displayed.   

After you create a subscription, you will receive an email confirming your subscription. This email will include a link to access the 'My Subscription' section in your account where you can manage your future orders, Subscription items and Subscription account information. We will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder before each subscription order. 

No, you can have as many subscriptions as you want.

You can make changes to your subscription by logging into your account and clicking the subscription tab on the left side. If you skip an order, your credit card will not be charged.

If the item is out of stock, then the order will not process and you will be notified via email. Once the item is back in stock, you will be notified and the order will process automatically.

If your credit card is declined you will be notified via email. We will retry the credit card after 6 days and if the card is not successful after 6 retries, then the order will be cancelled. You can edit payment information in your account.

As part of our commitment to give our customers the best experience, Davines offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for a full refund or exchange up to 30 days after the date of purchase. Please be advised that prior authorization is required on all returns. Return acceptance is at the sole discretion of Davines.

If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Davines, please make sure to add insurance to your parcels through your preferred mail delivery services. To receive authorization for a return, please contact us at contact@davines.us.

Please allow up to 21 days for the return to be processed, at which time a credit will be processed. To make it easy, please contact our team at contact@davines.us.

You can buy the E-Gift Card here. The E-Gift Card will be sent to you via e-mail with all the information needed to use it correctly.

You can only use your E-Gift Card to make purchases on the website us.davines.com.E-Gift Cards will not be accepted at Davines salons.

Your E-Gift Card cannot be used to buy another Gift Card.

The E-Gift Card can be sent to anyone. Please provide recipient’s e-mail address when placing an order for your E-Gift Card.

No, the E-Gift Card has no expiration date.

You can check the balance of your E- Gift Card in the confirmation e-mail, through Apple Wallet or by contacting Davines Customer Service.

You may spend the amount of your E-Gift Card for several different purchases. The amount not spent will remain available on the E-Gift Card.

The E-Gift Card cannot be reloaded.

If the amount on your E-Gift Card is not enough to complete the entire purchase, you will be prompted to use another payment method such as Credit Card, Apple Pay, Paypal or Afterpay.

The E-Gift Card cannot be converted into cash.

Yes. All information on returning products purchased can be found in the FAQ: Shipping & Orders section.

If the product purchased was paid for only using the E-Gift Card, the order amount will be provided via store credit that can be used on us.davines.com

If your order was paid for partially by the Gift Card and partially by another payment method, the amount covered by the E-Gift Card will be provided via store credit and the remaining amount will be refunded to the payment method used at the time of order.

The full Gift Card terms & conditions can be found here.

The Bollati family founded Davines in 1983 in Parma, Italy. It originally began as a research laboratory specializing in the manufacture of quality haircare and skincare products for cosmetic companies. The name "Davines" is a combination of the Bollati children's names, Davide and Stephania.

All Davines products are designed, formulated and manufactured at our headquarters and laboratories in Parma, Italy.

At Davines, we believe that the balance between beauty and sustainability, what we call "sustainable beauty", can improve our lives and the world around us. By creating "beauty" we want to encourage people to take care of themselves, the environment in which they live and work, what they love. For us, sustainability has to do with the responsibility we feel for ourselves, the people we work with, our customers, the world in which we live and work.

Since 2018, Davines has been carbon neutral on the production of packaging across all product lines. We are proud to support the non-profit EthioTrees land and forest regeneration project in Ethiopia to offset the carbon emissions from the manufacturing of our products while sustaining local agricultural communities and an easier access to clean water.

Energy is a key resource in our sustainability journey. For this reason, we monitor and optimize its use, reducing waste and improving the efficiency of our plants and processes.​

At the moment, at the Village – where our headquarters and production plant are located – we use both electric and thermal energy. The electricity comes from renewable sources, while the thermal energy is generated from fossil fuels. ​

For the future, we have set ourselves this ambitious target: by 2030, 100% of the energy requirements of the offices and production facility in Parma will be self-generated from renewable sources at Davines Village. Find out more here.

"Davines does not aim to be the largest company in the world, but to be the most beautiful and the most ethical thanks to all." - Davide Bollati, President of the Davines Group

In partnership with a philosophical counselor, Davines employees have designed and developed a collection of professional values, related to the behavior and ethics in the workplace, as well as to the way in which small gestures of everyday life can improve the workplace. Unlike a strict code, this "Carta Etica" contains no rules or instructions. We work every day to ensure that this cohesion of common values ​​is reflected in the quality of our services. The Carta Etica has become central to our vision of beauty.

No, The Davines Group does not test on animals. To discover more on our position please visit this page.

Davines has been a B Corp since 2016. A B Corp is a company that measures its positive impact on the people and the environment. It pursues objectives that go beyond profit, starting from a regenerative, more inclusive and sustainable socio-economic model, which creates and redistributes value among all stakeholders.

To become a B Corp, companies have to pass a rigorous assessment by the international organization B Lab, which measures social and environmental performance according to rigorous standards. ​

One of the most important aspects of becoming a B Corp is entering a movement of like-minded companies, striving to shift our economic system from extraction to regeneration, and from prioritizing individualism to embracing interdependence. ​

Find out more here.

Yes, some of our products do contains nuts, listed below:

ALMOND:

DEHC NOUNOU CONDITIONER

DEHC MINU CONDITIONER

DEHC MELU CONDITIONER

DEHC DEDE HAIR MIST

DEHC LOVE CURL SHAMPOO, CONDITIONER, MASK, CLEANSING CREAM, PRIMER, REVITALIZER, CONTROLLER, CREAM

NT ELEVATING MASSAGE OIL

OI/ HAND CREAM

SU HAIR MASK

PASTA&LOVE PRE-SHAVING OIL

WALNUT:

OI/ HAND CREAM

FINEST PIGMENTS NUANCES

HAZELNUT:

SU/ AFTERSUN

MACADAMIA:

SU/ AFTERSUN

Most Davines products are gluten-free, except the following: 

Essential Haircare - LOVE/Curl Cream and MOMO/Potion

More Inside - This Is An Oil Non-Oil and This Is An Extra Strong Hairspray

Authentic Formulas - Authentic Cleansing Nectar

NT - Nourishing Booster

Liquid Spell Reinforcing Bodifying Fluid

OI Soufflé

A Single Shampoo

Balance N°1 Perm and Balance N°2 Perm

No, our products do not contain parabens.

Many of the products within the Davines portfolio are formulated without silicones, and whenever possible, we consciously choose to avoid or replace them from our formulas. 

However, some technical products require the usage of certain types of silicones, calibrated in specific amounts, that are difficult to replace for the results that can give to the hair: softness, manageability, and shine.

The usage of silicones is safe for hair and human health but is questioned due to its low biodegradability and the consequent impact on the environment. Our commitment is to reduce its usage, so its percentage is calibrated each time to ensure minimum environmental impact and maximum performance on the hair.

Davines is investing in Research and Innovation to find the best possible alternatives for this category of ingredients in terms of both sustainability and efficacy.

No, our products do not contain sulfates.

Yes, our products contain a fragrance. If you have any questions about the specific fragrance of a product, reach out to us at contact@davines.us.

All of our products are formulated to be safe for color treated hair. Our best products to protect your color treatment are the MINU family, of Essential Haircare products.

Some Davines formulations contain alcohol, because it acts as a solubilizer to increase the penetration of active ingredients, to solubilize the resins in styling products, to make products lighter on the hair and to facilitate drying. If formulas are well-balanced they will not damage the hair shaft.

No, Davines products do not contain nanomaterials.

Yes, we use minimal amounts of preservatives in our products to protect the integrity of the formula. Our products are designed to be used in salons and showers and need to be protected when exposed to water. We use food grade preservatives where possible.

Yes, salt (sodium chloride) is used in small percentages in some of our shampoos.

Yes, our SU line is specifically formulated for protecting the hair from sun damage.

We carefully choose raw materials with a strong focus on sustainability and performance. ​

Although some ingredients comply with organic standards, the finished products have not undergone official organic certification processes.​

Our research efforts are strongly oriented toward favoring natural and naturally-origin ingredients. ​

We are committed to developing active ingredients in-house, adopting organic and regenerative supply chains that respect the environment and promote biodiversity.​

Davines products are formulated primarily using ingredients of natural origin whenever available, suitable, and effective, typically constituting a significant portion of each formula. ​

However, some synthetic ingredients are intentionally included as they are essential to guarantee optimal product performance, stability, and safety. ​

In certain cases, synthetic ingredients can offer greater sustainability compared to their natural counterparts, reducing environmental impact through responsible sourcing and production practices.​ ​

Most of our products, including shampoos and conditioners, are formulated without any animal-derived ingredients, making them suitable for individuals who follow a vegan lifestyle. These Davines products use carefully selected alternative ingredients to ensure optimal performance, maximum tolerability, and a superior sensorial experience, aligning fully with vegan principles.

However, a limited number of Davines products still contain animal-derived ingredients, which we are progressively phasing out. Specifically, these products are:​

DEHC VOLU HAIR MIST​

DEHC MELU HAIR SHIELD​

MORE INSIDE THIS IS A STRONG DRY WAX​

MORE INSIDE THIS IS A STRONG MOULDING CLAY​

PASTA&LOVE STYLING CLAY​

NATURALTECH NOURISHING ROYAL JELLY SUPERACTIVE​

Our products are tested to have a shelf life of over 30 months. They do not have an expiration date, but do have a Period After Opening time indicated on the back label of the packaging.

Our Essential Haircare and SUlines both contain specific active ingredients sourced from Slow Food Presidia farms, a non-profit association that unites the spread of food culture, the defense of sustainability for humans and the environment.

Davines products are in line with the current cosmetic standards. However, during pregnancy or breastfeeding, strong changes occur in the body of each woman.

Before using Davines products during pregnancy or while breastfeeding, ask your gynecologist or doctor.

The list of ingredients is printed on the back of every product or product box. You can also find the ingredients listed here.

The pH of Davines products varies according to the product considered. In general, our shampoos have a pH ranging from 5 to 5.8; our conditions from 3.8 to 4.8; our treatments have a pH of approximately 5. If you have any questions about the pH of a specific product, reach out to us at contact@davines.us.

Professional size products are not on sale online.

You can. We use food-grade colorants and limited preservatives so it is possible that a product changes color without affecting its performance. 

Davines buys preferably palm oil certified by RSPO (Roundtable of Sustainable Palm Oil), which guarantees that it does not cause environmental damage.

At Davines, “natural origin ingredient” means an ingredient that retains 100% of its naturalness, even after chemical transformation obtained by means of approved processes. This does not include any raw material with a synthetic component.

Synthetic ingredients are substances entirely obtained through chemical synthesis and contain no molecular parts derived from natural sources. They are designed and produced in laboratories to meet specific functional, sensorial, or safety needs.​

In line with Davines definition, synthetic ingredients are not considered of natural origin and are therefore excluded from the percentage calculation of a product naturality.​

Biodegradability is calculated as the sum of the percentage of readily biodegradable ingredients according to the OECD 301 method. This method defines as “readily biodegradable” an ingredient that exhibits a degradation of at least 70% over 28 days. These ingredients help reduce environmental bioaccumulation.​

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The best way is to visit a Davines salon near you so a trained product stylist can play with your hair! Check out our Salon Locator to find your nearest Davines salon. Our blog, YouTube channeland Instagramalso offer how-to videos, tips and trend information. At the top of our website, the dropdown menu for 'hair status' can also help navigate the right products for your hair needs.

Yes, we have professional education. Visit DavinesProfor more details on our courses.

You can visit the Careerssection at the bottom part of the page for more information.

Please head to the Contact Us page, select the relevant drop down, and send us a message.

Please head to the Contact Us page, select the relevant drop down, and send us a message.

You can find the salon nearest you with our Salon Locator.

For any additional questions not answered above, please feel free to reach out to our Customer Service team: contact@davines.us.