FAQ

Before you place your order,
you can view the products and the total amount in your shopping cart. Once yourorder is placed, it cannot be modified. Please reach out to our Customer Care Team at contact@davines.us as soon as possible to inquire about any order issues. 

Most orders can be cancelled
up to an hour after being placed. If you need to cancel your order, please
reach out to our Customer Service team as soon as possible at contact@davines.us  

*Pleasenote this is not a guarantee that your order will be cancelled. 

To use a promotional code, enter the code in your shopping cart at checkout. If your code has been entered correctly, the amount and / or the contents of the Shopping Cart will be recalculated according to the promotion applied.

If your order arrives damaged or tampered with, please contact us at contact@davines.us. Please also include a picture of the damages.

We offer free samples with any online order when they are in stock. They are available to choose at checkout.

You can choose the preferred payment between Credit Card, PayPal, Amazon Pay, Apple Pay, or Klarna.

Please allow 1 business day for orders to be processed and shipped by our warehouse. Orders placed on Friday afternoon, Saturday, and Sunday will be processed the following Monday and will ship within the following 2 business days after being processed.Shipping and delivery times depend on the shipping method and are outlined at checkout as follows:

-Express: UPS 2nd Day Air

-DHL Ground: 4-5 business days

-DHL Priority: 2-3 business days

Please note that orders shipped via DHL are transferred to USPS for the final delivery. Please use the below link if tracking is not updating with USPS:

DHL Tracking

For any questions contact us directly at contact@davines.us

Free shipping is offered for orders of $75 or more. Orders with free shipping ship with Priority service (3-4 business days) unless they contain an item which requires ground shipping, then they ship with Ground service (4-5 business days).

We use the following carriers to ship online orders:

Ground - DHL Ground (for products that require ground shipping)

*USPS as the final delivery carrier

Priority - DHL Priority

*USPS as the final delivery carrier

Express - UPS 2nd Day Air

As part of our commitment to give our customers the best experience, Davines offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for a full refund or exchange up to 30 days from the date of purchase. Please be advised that prior authorization is required on all returns.

To receive authorization for a return, please contact us at contact@davines.us.Return acceptance is at the sole discretion of Davines.

If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Davines, please make sure to add insurance to your parcels through your preferred mail delivery services.

Please allow up to 21 days for the return to be processed, at which time a credit will be processed. To make it easy, please contact our team at contact@davines.us

Exchanges are not offered on PayPal orders. Items returned to our warehouse will be processed as a refund to our PayPal account. Please contact us at contact@davines.us

As part of our commitment to give our customers the best experience, Davines offers a fair exchange policy. If you are dissatisfied with any product purchased through our site that has been opened, exchange up to 30 days after the date of purchase. Please be advised that prior authorization is required on all exchanges.

We offer all of our retail products on our site for subscription, excluding Profressional products. When you create a subscription, we will send you the product on a recurring basis at the frequency you.

Our terms and conditions of sale apply to all orders.  

On any product page where we offer a subscription, you can click on the subscription option above the Add to Cart button. You can also select the frequency you want to receive your order on.

For each subscription order, you will receive free standard shipping! Also, by bundling your orders together, you will also help reduce carbon use.

We accept payment via Credit Card and PayPal. We do not accept Klarna as a payment method for subscriptions. 

You can cancel your subscription by logging into your account. To log into your account, click the 'user' icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can cancel your account. Any given order needs to be cancelled 24 hours before shipment. 

You can change your payment method by logging into your account. To log into your account, click the 'user' icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can change the payment method.   

You can make changes to your subscription order in your account. To log in, click the user icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can change the frequency of your subscription. 

You can make changes to your subscription account information by logging into your account. To log in, click the user icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can change your subscription account information. 

You can view your future orders in the 'My Subscription' section of your account. Your next scheduled order will be displayed.   

After you create a subscription, you will receive an email confirming your subscription. This email will include a link to access the 'My Subscription' section in your account where you can manage your future orders, Subscription items and Subscription account information. We will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder before each subscription order. 

No, you can have as many subscriptions as you want.

You can make changes to your subscription by logging into your account and clicking the subscription tab on the left side. If you skip an order, your credit card will not be charged.

If the item is out of stock, then the order will not process and you will be notified via email. Once the item is back in stock, you will be notified and the order will process automatically.

If your credit card is declined you will be notified via email. We will retry the credit card after 6 days and if the card is not successful after 6 retries, then the order will be cancelled. You can edit payment information in your account.

As part of our commitment to give our customers the best experience, Davines offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for a full refund or exchange up to 30 days after the date of purchase. Please be advised that prior authorization is required on all returns. Return acceptance is at the sole discretion of Davines.

If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Davines, please make sure to add insurance to your parcels through your preferred mail delivery services. To receive authorization for a return, please contact us at contact@davines.us

Please allow up to 21 days for the return to be processed, at which time a credit will be processed. To make it easy, please contact our team at contact@davines.us

You can buy the E-Gift Card on us.davines.com
The E-Gift Card will be sent to you via e-mail with all the information needed to use it correctly.

You can only use your E-Gift Card to make purchases on the website us.davines.com.E-Gift Cards will not be accepted at Davines salons.

Your E-Gift Card cannot be used to buy another Gift Card.

The E-Gift Card can be sent to anyone. Please provide recipient’s e-mail address when placing an order for your E-Gift Card.

No, the E-Gift Card has no expiration date.

You can check the balance of your E- Gift Card in the confirmation e-mail, through Apple Wallet or by contacting Davines Customer Service.

You may spend the amount of your E-Gift Card for several different purchases. The amount not spent will remain available on the E-Gift Card.

The E-Gift Card cannot be reloaded.
If the amount on your E-Gift Card is not enough to complete the entire purchase, you will be prompted to use another payment method such as Credit Card, Apple Pay, Paypal or Afterpay.

The E-Gift Card cannot be converted into cash.

Yes. All information on returning products purchased can be found in the FAQ: Shipping & Orders section.

If the product purchased was paid for only using the E-Gift Card, the order amount will be provided via store credit that can be used on us.davines.com

If your order was paid for partially by the Gift Card and partially by another payment method, the amount covered by the E-Gift Card will be provided via store credit and the remaining amount will be refunded to the payment method used at the time of order.

The full Gift Card terms & conditions can be found here.

The Bollati family founded Davines in 1983 in Parma, Italy. It originally began as a research laboratory specializing in the manufacture of quality haircare and skincare products for cosmetic companies. The name "Davines" is a combination of the Bollati children's names, Davide andStephania.

All Davines products are designed, formulated and manufactured at our headquarters and laboratories in Parma, Italy.

At Davines, we believe that the balance between beauty and sustainability, what we call "sustainable beauty", can improve our lives and the world around us. By creating "beauty" we want to encourage people to take care of themselves, the environment in which they live and work, what they love. For us, sustainability has to do with the responsibility we feel for ourselves, the people we work with, our customers, the world in which we live and work.

Since 2018, Davines has been carbon neutral on the production of packaging across all product lines. We are proud to support the non-profit EthioTrees land and forest regeneration project in Ethiopia to offset the carbon emissions from the manufacturing of our products while sustaining local agricultural communities and an easier access to clean water.

At our carbon neutral Davines Village in Parma, Italy, where we manufacture our products, we exclusively power the factory and office using electrical and thermal energy derived from renewable sources. Every product that we formulate, design and produce is also made with clean energy.

Our Essential Haircare and SU lines both contain specific active ingredients sourced from Slow Food Presidia farms, a non-profit association that unites the spread of food culture, the defense of sustainability for humans and the environment.

"Davines does not aim to be the largest company in the world, but to be the most beautiful and the most ethical thanks to all." Davide Bollati, President of the Davines Group. In partnership with a philosophical counselor, Davines employees have designed and developed a collection of professional values, related to the behavior and ethics in the workplace, as well as to the way in which small gestures of everyday life can improve the workplace. Unlike a strict code, this "Carta Etica" contains no rules or instructions. We work daily to ensure that this cohesion of common values ​​echoes in the quality of our services. The Carta Etica has become central to our vision of beauty.

No, The Davines Group does not test on animals. To discover more on our position please visit this page.

The Davines Group has been a B Corporation since 2016. Read more about this certification here.

Yes, some of our products do contains nuts, listed below:

ALMOND:

DEHC NOUNOU CONDITIONER

DEHC MINU CONDITIONER

DEHC MELU CONDITIONER

DEHC DEDE HAIR MIST

DEHC LOVE CURL SHAMPOO, CONDITIONER, MASK, CLEANSING CREAM, PRIMER, REVITALIZER, CONTROLLER, CREAM

NT ELEVATING MASSAGE OIL

OI/ HAND CREAM

SU HAIR MASK

PASTA&LOVE PRE-SHAVING OIL

WALNUT:

OI/ HAND CREAM

FINEST PIGMENTS NUANCES

HAZELNUT:

SU/ AFTERSUN

MACADAMIA:

SU/ AFTERSUN

Most Davines products are gluten-free, except the following: 

Essential Haircare - LOVE/Curl Cream and MOMO/Potion

More Inside - This Is An Oil Non-Oil

Authentic Formulas - Authentic Cleansing Nectar

Liquid Spell Reinforcing Bodifying Fluid

A Single Shampoo

No, our products do not contain parabens.

Yes. Thanks to the perfect calibration of quantity and the high quality of silicone, there is no risk of any build up on the hair. Silicone oils create a protective film on the hair structure. These ensure product versatility and respect the structure of all hair types.

No, our products do not contain sulfates.

Yes, our products contain a fragrance. If you have any questions about the specific fragrance of a product, reach out to us at contact@davines.us.

All of our products are formulated to be safe for color treated hair. Our best products to protect your color treatment are the MINU family, of Essential Haircare products.

Some Davines formulations contain alcohol, because it acts as a solubilizer to increase the penetration of active ingredients, to solubilize the resins in styling products, to make products lighter on the hair and to facilitate drying. If formulas are well-balanced they will not damage the hair shaft.

No, Davines products do not contain nanomaterials.

Yes, we use minimal amounts of preservatives in our products to protect the integrity of the formula. Our products are designed to be used in salons and showers and need to be protected when exposed to water. We use food grade preservatives where possible.

Yes, salt (sodium chloride) is used in small percentages in some of our shampoos.

Yes, our SU line is specifically formulated for protecting the hair from sun damage.

While we use many naturally-derived ingredients and some ingredients from organic farms, our formulations are not certified organic.

Davines products are formulated with ingredients of natural origin, but they are mixed with synthetic ingredients, to guarantee safety and performance.

While Davines products are not certified vegetarian or vegan, the majority of our products contain no animal-derived ingredients, except the following:

VOLU/Hair & MELU Hair Shield Mist because they contain keratin.

Nourishing Royal Jelly Superactive, because it contains royal jelly.

This is a Strong Dry Wax, This is a Strong Molding Clay, and Pasta & Love styling clay because they contain beeswax.

Our products are tested to have a shelf life of over 30 months. They do not have an expiration date, but do have a Period After Opening time indicated on the back label of the packaging.

Davines products are in line with the current cosmetic standards. However, during pregnancy or breastfeeding, strong changes occur in the body of each woman.
So, before using Davines products during pregnancy or while breastfeeding, ask your gynecologist or family doctor for advice: knowing your personal history, they will guide you for the best.

The list of ingredients is printed on the back of every product or product box. You can also find the ingredients listed on our website.

The pH of Davines products varies according to the product considered. In general, our shampoos have a pH ranging from 5 to 5.8; our conditions from 3.8 to 4.8; our treatments have a pH of approximately 5. If you have any questions about the pH of a specific product, reach out to us at contact@davines.us.

Professional size products are not on sale online.

You can. We use food-grade colorants and limited preservatives so it is possible that a product changes color without affecting its performance. 

Davines buys preferably palm oil certified by RSPO (Roundtable of Sustainable Palm Oil), which guarantees that it does not cause environmental damage.

At Davines, “natural origin ingredient” means an ingredient that retains 100% of its naturalness, even after chemical transformation obtained by means of approved processes. This does not include any raw material with a synthetic component.

The “modified natural” definition applies to ingredients that have a natural part combined with a synthetic part.

Synthetic ingredients are those that are completely obtained from synthetic reactions. 

Biodegradability is calculated as the sum of the percentage of rapidly biodegradable raw materials according to the OECD 301 method. This method defines as “rapidly biodegradable” an ingredient that exhibits a degradation of at least 70% over 28 days.

Click on “Register”, enter the required details and fill in the consent to data processing and newsletter subscription. At the end, click on “Enter”. If you are completing an order and are not registered yet, the details relating to registration or shipment will be requested during the purchasing process.

To manage your data, access your personal profile through the “My account” section.

You can request a new password in the Login page, by selecting “Forgot your password?”

To subscribe to our newsletter, simply enter your email address in the Sign Up box at the bottom right of the website.

The best way is to visit a Davines salon near you so a trained product stylist can play with your hair! Check out our Salon Locator to find your nearest Davines salon. Our blog, YouTube channeland Instagramalso offer how-to videos, tips and trend information. At the top of our website, the dropdown menu for 'hair status' can also help navigate the right products for your hair needs.

Yes we have professional education. Visit DavinesProfor more details on our courses.

You can visit the Work with us section of our website, in the bottom part of the page.

Please head to the 'contact us' page and select the relevant drop down and someone will be in touch. 

Please head to the 'contact us' page and select the relevant drop down and someone will be in touch. 

You can find the salon nearest you with our Salon Locator: us.davines.com/pages/salon-locator

For any additional questions not answered above, please feel free to reach out to our Customer Service team: contact@davines.us.