SHIPPING & ORDERS
When can I expect my order to arrive?
Please allow 1 business day for orders to be processed and shipped by our warehouse. Orders placed on the weekend will ship within the following 2 business days. After shipping, delivery times depend on the shipping method and are outlined at checkout as follows:
Ground - 4-5 business days
Priority - 3-4 business days
Express - 2-3 business days
Is free shipping available?
Free shipping is offered for orders of $75 or more. Orders with free shipping ship with Priority service (3-4 business days) unless they contain an item which requires ground shipping, then they ship with Ground service (4-5 business days).
What carriers does Davines ship with?
We use the following carriers to ship online orders:
Ground - UPS Ground (for products that require ground shipping) or USPS First Class Mail
Priority - USPS Priority Mail
Express - UPS 2nd Day Air
Is there an extended holiday return or exchange policy?
Yes! We are extending our return and exchange policy for orders placed between Green Friday (November 27th, 2020) and New Years Day (January 1, 2021). You may return the item(s) for a full refund or exchange up to 60 days after the date of purchase for orders placed in that time. To request holiday return authorization, please contact our customer care team at email@example.com. Further return guidelines are listed below.
How do I start a return?
As part of our commitment to give our customers the best experience, Davines offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for a full refund or exchange up to 30 days after the date of purchase. Please be advised that prior authorization is required on all returns. Return acceptance is at the sole discretion of Davines.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Davines, please make sure to add insurance to your parcels through your preferred mail delivery services. To receive authorization for a return, please contact us at firstname.lastname@example.org
Please allow up to 21 days for the return to be processed, at which time a credit will be processed. To make it easy, please contact our team at email@example.com
What do I do if my products arrive damaged?
If your order arrives damaged or tampered with, please contact us at firstname.lastname@example.org.