FAQ

Where is Davines from?

Davines is a family-owned company from Parma, Italy founded in 1983 by the Bollati family. All of our products are formulated and produced in our Parma, Italy lab.

Davines is a CO2 neutral company that supports a reforestation program to compensate the carbon dioxide emissions, caused during the packaging production. All our products are formulated and manufactured in our facilities in Parma, Italy, where we utilize electricity from renewable resources. 

 

We have proudly been a B Corporation company since 2016.

This means choosing the route of being a responsible enterprise, as a way of doing business. We aim to create as positive and as a significant impact as possible, in the society in which we operate.

 

What is your company's purpose?

To be the best for the world, creators of good life for all, through beauty, ethics and sustainability.

 

How do I locate a Davines salon?

For the ultimate Davines experience, visit our salon locator here to find a salon near you.

 

Where does Davines stand when it comes to diversion?

Diversion is when a product is being sold in a distribution channel that is unauthorized by the manufacturer.

Over the last few years, awareness of the Davines brand has grown significantly, making it more and more attractive for retail stores and online sellers, and therefore diverters. 

Davines’ mission is based on the appreciation and respect of the craft of our partners, the hairdressers. Moreover, end clients purchasing our products from non-authorized sources are not guaranteed safe, suitable product recommendations nor do they benefit from the value added salon experience. So, to protect the integrity of our brand and the revenue of our salons, we understand how important it is to keep Davines free of diversion. 

Therefore, in the last few years we have been taking major steps to protect our worldwide distribution. In fact, we have developed a state-of-the-art tracking system for our products that enables us to identify the origin of diverted products and, consequently, take all necessary action to terminate the source, in co-operation with our distributors. In specific cases, we have re-purchased diverted products as a means of protecting the brand.

In summary, Davines is doing everything in its power to actively fight against diversion.

 

What is the shelf-life of your products?

To find out the specific shelf-life of your Davines product, please reference the Period After Opening (POA) symbol on the back label, which looks like a little jar with a number followed by M. I.e. "12M".

 

Do Davines products contain sulfates?

No, all of our products are sulfate-free.

 

Do Davines products contain parabens?

Most Davines products are paraben-free and say so on the back label. For a list of products that are not, please contact us at contact@davines.us. 

 

Do you test on animals?

Davines Group is a cruelty-free company and we do not test our products on animals.

 

I’m vegan, can I use Davines products?

While Davines products are not certified vegetarian or vegan, the majority of our products contain no animal-derived ingredients. An exception to these for people who adhere to a vegetarian or vegan diet are:

  • Naturaltech Restructuring Miracle, Naturaltech Hair Building Pak and Essential Haircare VOLU/hair mist because the formulation contains keratin;
  • Naturaltech Nourishing Royal Jelly Superactive, because it contains royal jelly;
  • More Inside This is a Strong Dry Wax and More Inside This is a Strong Molding Clay, because they contain beeswax;
  • Mask with VibrachromTM bleaching powder because it contains milk proteins.

Please note, that the suppliers from whom Davines purchases the above-mentioned raw materials guarantee that for their production no animals are harmed or killed.

 

Do any of your products contain nuts?

Yes, a few of our products do contains nuts, listed below. Usage of these products for people who suffer from any kind of nut allergy is at the sole discretion of the customer.

  • Essential Haircare VOLU/mist made with hazelnut
  • LOVE/curl shampoo, conditioner, hair mask, hair cream, cleansing cream, primer, revitalizer and controller formulated with almond extract
  • MELU/ shampoo, conditioner and hair mist
  • NOUNOU/ shampoo
  • OI Hand Balm
  • Your Hair Assistant Volume Creator
  • All Finest Pigments shades and gloss

 

Are Davines products gluten-free?

Yes, most Davines products are gluten-free, except the following:

  • Essential Haircare Love Curl Cream and Momo Potion
  • More Inside This Is An Oil Non-Oil
  • Naturaltech Nourishing Hair Building Pak and Nourishing Vegetarian Miracle Conditioner

 

How do I get a list of ingredients for Davines products?

You can find a full list of ingredients on each product detail page. If you need further information, we are always more than happy to provide any details. You can contact us at contact@davines.us

     

    Do you ship outside the United States?

    Yes, we also ship to Italy; however, you must be located there in order to shop Davines products online.

     

    How do I return a product?

    As part of our commitment to give our customers the best experience, Davines offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for a full refund up to 30 days of purchase. Please be advised that prior authorization is required on all returns. Return acceptance is at the sole discretion of Davines.

    If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Davines, please make sure to add insurance to your parcels through your preferred mail delivery services. To receive authorization for a return, please contact us at contact@davines.us

    Please allow up to 21 days for the return to be processed, at which time a credit will be processed. To make it easy please contact our Client Relations team at contact@davines.us

     

    PayPal Returns

    Exchanges are not offered on PayPal orders. Items returned to our warehouse will be processed as a refund to our PayPal account. Please contact us at contact@davines.us

     

    How do I create an account?

    Creating an account is fast and easy. There are two ways to create an account, 1) simply make a purchase and follow the instructions during check-out to create an account or 2) click on login in the top right corner and it will give you the option of creating a new account.

     

    I forgot my password; how do I recover it?

    Click on login at the top right corner. Then click on forgot my password. An email will be sent.

      

    Can I purchase a gift card?

    Davines Gift Cards can be purchased at us.davines.com. Gift Cards are delivered via email with the sender’s name and e-mail address included for the recipient. There is no charge for the e-mail delivery. On the billing page, enter your Davines Gift Card and PIN Code along with a valid credit card. When the total amount of your order exceeds the total value on your Davines Gift Card, your credit card will be charged the remaining balance. All of the value on your Davines Gift Card will be used first before any amount is charged to your credit card.

    Gift Cards can only be redeemed on us.davines.com.

     

    Does Davines support any charities?

    Davines is committed to giving back to our community. Therefore, 1% of your purchase will be donated by us to 1% For the Planet to support environmental charities.

    Do you offer discounts to hairdressers and stylists? 

    Yes! We want to make it easier for our pro-stylists friends to keep their kits full of Davines products, so we’re offering a discount of 25% off all us.davines.com orders, as well as free shipping upon acceptance into our Artistry Program.

     

    How do I enroll in the Artistry Program?

    To enroll in the Davines Artistry Program, please email inquiries@davines.us and include the following in your submission:

    • Copy of a valid photo ID;
    • At least 1 credential (an example of this would be your name listed in the credits of an editorial);
    • Link to website and/or social channel.

     

    How will I know I’ve been accepted into the program?

    We’ll email you within two to three weeks to confirm your application. Once you’re accepted, your us.davines.com you will receive an email including a unique one-time use promo code; the promo code can only be used with the approved email address and is valid for one year, at which point you will have the option to renew.

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